Terms of Service
Last updated: April 2026 · Effective immediately upon use of services
Please read these terms carefully. By using UrbanAura's services or website, you agree to be bound by them. If you have questions, contact us at legal@urbanaura.ng before proceeding.
1. Acceptance of Terms
By accessing or using UrbanAura's website, client portal, or services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use our services. We reserve the right to modify these terms at any time with reasonable notice.
2. Services Provided
UrbanAura provides professional interior design consultation, space planning, procurement management, and project coordination services for residential, commercial, and hospitality spaces across Nigeria. The scope of services for each engagement is defined in a separate project agreement signed between UrbanAura and the client prior to project commencement.
3. Client Portal Access
Access to the UrbanAura client portal is granted at our discretion following a confirmed consultation and project agreement. Portal access is tied to your individual account and may not be shared with others. You are responsible for maintaining the confidentiality of your login credentials. Unauthorised access attempts will result in immediate account termination.
4. Payment Terms
All payments are processed in Nigerian Naira (NGN) via Paystack. Projects are billed in milestones as outlined in your project agreement. Payments are due within 7 days of the milestone invoice date. Late payments may result in project suspension. All payments are non-refundable once procurement has commenced, unless expressly stated in your project agreement. We reserve the right to update pricing with 30 days' notice.
5. Project Timeline & Delays
Project timelines are estimates and may be affected by factors beyond our control, including supplier delays, customs clearance, site readiness, and client approval timelines. UrbanAura will communicate timeline changes promptly. We are not liable for delays caused by third parties, force majeure events, or the client's failure to provide approvals or access in a timely manner.
6. Design Ownership & Intellectual Property
All original design concepts, drawings, mood boards, and specifications created by UrbanAura remain the intellectual property of UrbanAura until full payment has been received. Upon full payment, the client receives a non-exclusive licence to use the completed design for the specified project. Design concepts may not be reproduced or adapted for other projects without written consent and additional fees.
7. Client Responsibilities
Clients are responsible for: providing accurate information about the space and requirements; granting timely access for site visits and installation; obtaining necessary building permits or landlord approvals; being available for design approvals within agreed timeframes; and informing UrbanAura of any known structural issues or constraints. Failure to fulfil these responsibilities may result in additional charges or project delays.
8. Procurement & Third Parties
UrbanAura sources materials and furniture from vetted suppliers on your behalf. We do not manufacture items and therefore cannot guarantee manufacturer warranties beyond what is provided. Any defects in purchased items will be escalated to the relevant supplier. UrbanAura charges a procurement management fee as outlined in your project agreement.
9. Photography & Portfolio Usage
UrbanAura may request permission to photograph completed projects for marketing purposes. This is always optional and requires your explicit written consent. Consent may be withdrawn at any time. We never use client project images without prior written agreement.
10. Limitation of Liability
UrbanAura's liability for any claim arising from our services is limited to the fees paid for the specific service that caused the claim. We are not liable for indirect, consequential, or incidental damages. Our services are provided without warranty, express or implied, beyond the project deliverables specified in the project agreement.
11. Dispute Resolution
In the event of a dispute, both parties agree to first attempt resolution through good-faith negotiation. If negotiation fails, disputes will be resolved through arbitration in Lagos, Nigeria, under the Arbitration and Conciliation Act. Nothing in this clause prevents either party from seeking urgent injunctive relief from a court of competent jurisdiction.
12. Governing Law
These Terms of Service are governed by the laws of the Federal Republic of Nigeria. Any legal proceedings shall be conducted in the courts of Lagos State.
Questions About These Terms?
If you have questions or concerns about these terms, please contact us before using our services.